A Trip Or A Nightmare?

12 Ilan Street

Haifa

September 2, 2010

Around The World agency

12 Buber Street

Bat-Yam

Dear Sir/Madam,

I am writing this letter in order to complain about an organized trip that I booked through your website. I wasn't satisfied. The food served at the hotel was disgusting and I even got food poisoning because of it. In addition the hotel room was filthfy and The service at the hotel was bad.

First of all, you claimed that the trip is prestigious and the food is delicious, but I couldn't enjoy the trip. I got food poisoning due to the food served at the hotel, so I couldn't enjoy the trip. It was careless of the hotel to serve a bad soup and I had to deal with the consequences.

In addition, I booked the trip from your agency because I trusted you to offer me an prestigous trip, which didn't happen. I paid a lot of money for this trip however, the hotel wasn't even near the ocean as promise. I am very disappointed , I will definetly won't order any more trip from your agency.

In conclusion, you promised a dreamy trip but it wasn't correct. I would appreciate a full refund for the trip due to this main reason. I was sick and couldn't enjoy the trip. I got sick because of the food served in the hotel you booked for me.

I look forward to your reply.

Sincerely yours,

Sami Gal

(85)

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